Sportway - Customer support Finland

18.05.2021

Do you want to work for a company with rapid expansive plans and a clear growth agenda focused on sports media?
At Sportway you get the opportunity to be part of a sport focused team that strives to provide the best service for customers, viewers and clients such as the Finnish Ice Hockey Association.

Sportway is an AI-automated sports video and data production company which provides end-to-end, fully automated video production of live sporting events, specializing in lower tier leagues and youth divisions.

Our goal is to bring the power of live and on-demand video streaming to organizations everywhere to ensure that all sports, on all levels are available for everyone.

We work with federations, leagues, clubs to maximize the potential of their media product.

Sportway has clear growth ambitions and is now looking for four (4) dedicated and service-minded Support and installation colleagues.

The support is manned at the time when the events take place, meaning primarily during evenings and weekends. In the role you will handle questions from viewers that can relate to their subscription, payments, or other potential issues with the service along with questions from clients such as federations and/or clubs using the installations, i.e. the cameras.

Together with your support colleagues you will be working on a rolling schedule were you approx. 50% of the time work evenings and weekends and the remaining 50% work during office hours. When working during office hours you will assist and drive certain projects.
This can be having contact with clubs to coordinate regarding new installations at arenas or venues. Including travelling onsite to conduct the installation of the production equipment.

Sportway is looking for people in the early part of their careers that want to join on this exciting route in order to make all sport available for everyone!

Key tasks:

  • Man the support and answer queries via email

  • Coordinate regarding new installations and conduct site visits to arenas and install the production equipment (fixed camera, computer)

  • Various administrative tasks

Qualifications:

  • High school degree (Gymnasieutbildning)

  • Driving license

  • Previous experience working in a Support role

  • Possibility to work evenings and weekends

  • Fluent in Finnish and English (verbal and writing)

  • Thrives in role where you work with phone and computer as your primary tools

If you have any of the below that is music to our ears:

  • General sport interest and wants to work against clubs and the sporting movement

  • Speaks another language besides Finnish and English

As a person you are service-minded and can take own initiatives. To always give the best possible service is of course naturally for you and you enjoy cooperating with colleagues and customers. However you can also work independent and "own" specific work assignments. You are a problem solver who is willing to chip in where needed and of course a social person that can function well in a team.

Other information:

  • Start date: As soon as possible

  • One year contract with possibilities for extension into a permanent contract

  • Location: Helsinki

Apply by sending your CV and cover letter to:

Joonas.saari@sportway.com

Please set the subject line to [Sportway - Finland Your Name]. The positions will be filled as soon as the right candidates are found.